Call Centre Lead

Location: Nairobi | Salary: KES 60,000 – 80,000

Our client, a top logistics and cargo provider, is looking for a dynamic Call Centre Lead to manage their expanding call centre operations.

Key Role:

Lead daily operations, drive performance, enhance customer service, and deliver actionable reports.

Requirements:

• Degree/Diploma in Communications, Business, or related field
• 3–5 years’ experience in call center operations (1+ in leadership)
• Strong analytical & reporting skills
• Proficient in CRM/call center software
• Proven leadership and team coaching skills

📩 Apply by 27th June 2025 to lead a fast-paced, customer-focused team.